Revolutionizing Customer Experience with AI-Driven Technology
Unlock the Future with Innovative Solutions that Deliver Tangible Results.
Data & Insights
Turning Data into Winning Strategies
At NUVO CX, data is more than numbers—it’s the fuel that powers your business growth. Our AI-driven analytics platforms unlock the potential of every customer interaction, using machine learning and predictive algorithms to optimize performance and deepen customer relationships.
We leverage cutting-edge AI to transform raw data into actionable insights, providing you with a clear, real-time picture of your business. These insights empower you to make smarter, faster decisions that drive growth, enhance customer loyalty, and uncover new opportunities for innovation.
This is where artificial intelligence meets strategic vision—turning every data point into a stepping stone for success.
Data & Insights
At NUVOcx, we use advanced data to reinvent the way work environments are managed, providing a holistic view of the connectivity and performance of each workstation. Our space optimization ensures that every aspect of the work environment is fine-tuned for maximum efficiency and productivity.
Presence Management
We monitor employee attendance and activity in real time, facilitating effective management and fostering a culture of accountability and high performance.
Productivity Insights
We use interaction analysis and queue management to increase operational efficiency, improving agent performance and streamlining every customer interaction for better business results.
Experience Metrics
We analyze each interaction to improve the experience of both customers and employees, optimizing the quality of service and strengthening customer loyalty.
CX Transformation
Redefining Customer Connections Through AI Innovation
At NUVOcx, we harness the power of AI to redefine how customers connect with your brand. By making every interaction smarter and more efficient, we enhance satisfaction and build loyalty. Through AI-driven personalization and predictive analytics, every customer touchpoint becomes an opportunity to forge lasting relationships.
Elevating Experiences
We transform the way your customers interact with your brand by integrating people, processes and technology, ensuring a deeper and more satisfying connection. Our commitment is to make every customer feel valued and make every process simpler for you.
Data Driven Decisions
With our ‘Analyze, Understand, Transform’ approach, we help you make strategic decisions backed by data, increasing productivity and providing actionable insights thanks to our advanced analytics.
Innovative Partnerships
We work hand in hand with technology leaders and software developers to design custom solutions tailored to your specific business needs. We ensure that each solution exceeds your expectations and adapts to the challenges of your industry.
CX Platform
The CX Technology You've Long Been Waiting For
Our CX technology platform is designed to deliver all the functionality you need in a CRM, empowering the customer experience with artificial intelligence, automation and a knowledge base that constantly learns. With our specialized virtual assistant, we provide real-time feedback that improves speed, accuracy and customer satisfaction.
360° Customer Profiles
Our platform unifies data from different internal systems to create a complete view of the customer, anticipating their needs before they express them.
Customer Prioritization
With our intelligent routing engine, we target VIP customers based on advanced conditions such as loyalty, purchase history, and preference for speaking with a previous agent.
Automated Routing
We efficiently manage chats, emails, social media interactions, bot conversations and calls, assigning them to the right agents based on their expertise and availability.